FAQ
Frequently Asked Questions
Ordering
How can I place an order?
Simply browse our collection, select the item and size you'd like, and click Add to Cart. When you're ready, proceed to checkout and follow the payment instructions.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at contact@maverickwearhouse.com.
We will do our best to accommodate your request, but orders may be processed quickly and cannot always be changed or cancelled once they have entered fulfilment.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you'll receive an order confirmation by email.
If you don't see it, please check your spam or junk folder.
Shipping & Delivery
Do you offer free UK delivery?
Yes. We currently offer free delivery within the UK.
How long does delivery take?
Orders are typically delivered within 6–10 business days.
Delivery times can vary depending on the destination, courier and other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been dispatched and tracking information becomes available, we'll send it to you by email.
Do you ship internationally?
Our shipping availability may vary by destination. Please check the shipping options available at checkout.
Can I track my order?
Yes. Once tracking information has been provided, you can use the tracking details included in your shipping confirmation email.
Please allow some time for tracking information to become active after dispatch.
Returns & Refunds
What is your return policy?
For eligible online purchases, UK customers generally have the right to cancel their order within 14 days of receiving the goods, followed by a further 14 days to return the goods, subject to applicable law and the conditions outlined in our Returns & Refunds Policy.
Please see our full Returns & Refunds policy for details.
How do I request a return?
Please contact us at:
Please include your order number and let us know that you would like to request a return.
Do not send an item back before contacting us, as we need to provide the appropriate return instructions.
Do I have to pay for return shipping?
For a change-of-mind return, the cost of returning the item is generally the customer's responsibility, unless otherwise required by applicable law or the item is faulty, damaged or incorrect.
We recommend using a tracked return service and keeping your proof of postage.
What if my item arrives damaged or is incorrect?
Please contact us as soon as possible at contact@maverickwearhouse.com.
Include your order number and clear photographs showing the issue and the item received. We will review the situation and provide the appropriate solution.
How long does a refund take?
Once your return has been received and processed, refunds are normally issued within the timeframe required by applicable law.
Refunds are made to the original payment method where possible.
Products & Sizing
How do I choose the right size?
Please check the size guide on each product page before placing your order.
Measurements can vary between products, so we recommend checking the individual product's size chart rather than relying only on your usual size.
Are your products true to size?
Sizing can vary between different products and styles.
For the best fit, please compare your measurements with the size guide provided on the relevant product page.
What materials are your products made from?
Material composition varies by product.
The material information for each item is provided on its individual product page. If you have a question about a particular product, please contact us before ordering.
Are the colours exactly as shown in the photos?
We make every effort to display product colours as accurately as possible.
However, colours can appear slightly different depending on your screen, device settings and lighting conditions.
Payments
What payment methods do you accept?
Available payment methods are displayed securely at checkout.
Is my payment information secure?
Yes. Payments are processed through secure payment systems. We do not have access to your full payment card details.
Contact
How can I contact Maverick Wearhouse?
If you have any questions about an order, product, delivery or return, please contact us at:
We aim to respond to customer enquiries as soon as reasonably possible.
Still Have a Question?
If you cannot find the answer you're looking for, please get in touch with us.
Email: contact@maverickwearhouse.com
We're happy to help.
