Returns & Refunds
Returns & Refunds
At Maverick Wearhouse, we want you to be happy with your purchase. If you change your mind, receive an item that is not right for you, or receive an item that is faulty or not as described, please contact us and we will help you with your return.
1. Your Right to Cancel
If you are a customer in the United Kingdom purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without having to give a reason.
After notifying us that you wish to cancel, you have a further 14 days to return the goods.
To exercise your right to cancel, please contact us at:
Email: contact@maverickwearhouse.com
Please include your order number and let us know which item(s) you wish to return.
2. Return Conditions
For a change-of-mind return, items should be returned:
-
Unworn and unused
-
In their original condition
-
With original tags attached, where applicable
-
In the original packaging where reasonably possible
-
Free from marks, stains, odours or damage
You may handle and try on clothing in the same way you would in a shop
For a change-of-mind return, the customer is responsible for the direct cost of returning the item, unless we have agreed otherwise.
We recommend using a tracked delivery service and keeping proof of postage until to determine its nature, characteristics and fit.
However, you may be responsible for any reduction in the value of an item caused by handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.
3. Return Shipping Costs your return has been processed.
Please do not send a return to the address shown on the original parcel without first contacting us. We will provide the appropriate return instructions for your order.
4. Faulty, Damaged or Incorrect Items
If your item arrives:
-
Faulty or defective
-
Damaged during delivery
-
Significantly different from the product description
-
The wrong item, size or colour
please contact us as soon as possible at contact@maverickwearhouse.com.
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the item and the problem
-
Photographs of the packaging where relevant
We will review the issue and provide the appropriate resolution, which may include a replacement, repair or refund depending on the circumstances and your legal rights.
You should not be responsible for the cost of returning an item that is faulty, damaged, incorrect or not as described where applicable.
Under UK consumer law, goods supplied to customers must conform to the contract, including being as described and of satisfactory quality.
5. Refunds
Once your returned item has been received and checked, we will process your refund in accordance with your legal rights.
Where a statutory cancellation applies, refunds will normally be made within 14 days of the applicable date under UK consumer law.
Refunds will normally be made using the same payment method used for the original purchase, unless you have expressly agreed to another method.
Where you cancel an online order within the statutory cancellation period, we will refund the cost of the standard delivery option originally paid.
If you selected a more expensive delivery service, we are only required to refund the cost of the least expensive standard delivery option offered.
6. Items That Have Been Worn or Used
You are entitled to inspect clothing in a reasonable manner, similar to how you would inspect an item in a shop.
However, if an item has been worn, washed, altered, damaged, stained or otherwise handled beyond what is reasonably necessary to establish its nature, characteristics and fit, the refund may be reduced to reflect any resulting loss in value, where permitted by law.
Items should not be washed, altered or intentionally damaged before being returned.
7. Exchanges
If you would like to exchange an item for another size or colour, please contact us at:
Exchange availability depends on stock.
Where the requested replacement is unavailable, we may process the return and refund instead.
8. Sale Items
Sale items have the same statutory consumer rights as full-price items.
A discount or sale price does not remove your legal rights if an item is faulty, not as described or otherwise does not conform to the contract.
9. Non-Returnable Items
Certain products may be excluded from cancellation rights where permitted by UK law, including items that are personalised or made to the customer's specifications.
If a particular product is subject to a specific legal exception, this will be communicated before purchase.
10. How to Start a Return
To request a return, please email:
with:
Subject: Return Request – [Order Number]
Please provide:
-
Full name
-
Order number
-
Product(s) you wish to return
-
Reason for the return
-
Photographs, where relevant
We will then provide the appropriate return instructions.
Please wait for our return instructions before sending your parcel.
11. Your Statutory Rights
This policy does not affect or limit any rights you have under applicable UK consumer protection law.
Nothing in this policy is intended to exclude, restrict or replace your statutory rights.
For online purchases, UK consumers generally have a 14-day cancellation period from receiving the goods, followed by a further 14 days to return them. Businesses must also provide the required pre-contract information and cancellation information to online customers.
12. Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact:
Maverick Wearhouse
Email: contact@maverickwearhouse.com
We aim to respond to customer enquiries as soon as reasonably possible.
